Privacy Policy
How we use your personal data
Personal data is collected when making your reservation through the booking website used.
www.cottages.com manage all reservations and are part of the awaze group of companies. For details of how awaze uses your personal data please refer to www.awaze.com.
Once a reservation has been made, www.cottages.com pass limited personal information to us in relation to the booking, such as date, length of stay, number of adults along with the lead booking name and contact phone number and e-mail.
We do not hold any of your payment information.
We use your data to communicate key information relating to your stay and only keep the information for as long as necessary for its intended purpose.
Your rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
There is no fee to exercise your rights, unless your request is unfounded or excessive, in which case we may charge you a reasonable fee or refuse to comply with the request. We may need to request information from you to help us confirm your identity and identify the information you are referring to.
If you wish to exercise any of these rights, please contact us. We aim to respond to requests within one month. You also have the right to raise concerns about how we have used your data with the information commissioner's Office.